1. Information We Collect

When you place an order or contact us, we may collect:

• Full Name
• Phone / WhatsApp Number
• Email Address
• Shipping Address
• Order Details
• Payment Method (Cash on Delivery)

We only collect information necessary to process your orders and provide customer support.

2. How We Use Your Information

We use your information to:

• Process and dispatch your orders
• Confirm orders via WhatsApp or phone
• Provide delivery updates (3–5 working days)
• Offer customer support
• Improve our services and product selection
• Prevent fraudulent or fake orders

3. Cash on Delivery (COD) & Parcel Open Policy

HBU Store operates primarily on a Cash on Delivery (COD) model.
For selected products, we offer Parcel Open Before Payment to ensure transparency and build trust.
Your information may be shared with trusted courier partners only for the purpose of order delivery.

4. Third-Party Services

We may use third-party services including:

• Courier and delivery partners
• Payment and order processing systems
• Website analytics tools

These partners only receive necessary information to perform their services and are required to maintain confidentiality.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online system is 100% secure. By using our website, you acknowledge this risk.

6. Returns & Customer Support

Your information may be used to process return requests, handle exchange or refund cases, and provide after-sale support.
We maintain a transparent and customer-first approach in all support interactions.

7. Cookies & Website Tracking

Our website may use cookies to improve browsing experience, remember cart details, and analyze website traffic.
You can disable cookies in your browser settings if preferred.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data (subject to legal/order requirements)

To make such a request, contact us using the details below.

9. Contact Information

10. Updates to This Policy

HBU Store reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with the updated effective date.